Privacy Policy

Late Fee Policy

All users must comply with a standardized Late Fee Policy that Borrow Mine will enforce to protect both Borrower and Renter alike. Borrow Mine relies on both Renters and Borrowers sending and returning items in a timely manner. Renters will be compensated by the Borrower if items are returned late. If items are returned late an additional 4 day rental period will be charged for each 4 day period the item is not returned. Borrowers agree to this policy every time they request a booking. Late fees will be capped at 4 weeks or up to the RRP whichever is larger unless otherwise determined by Borrow Mine in their sole discretion.

Borrow Mine also reserves the right to charge the credit card on file in your Borrow Mine Account, or otherwise collect payment from you and pursue any avenues available to Borrow Mine in this regard, in situations in which you have been determined, in Borrow Mine's sole discretion, to have returned items late. If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for the additional rental period to the applicable Renter or to Borrow Mine (if applicable). Unpaid invoices will be passed on to a debt-collection service with collection costs recoverable.

You can find the template here.

Borrower Refund Policy

Items on Borrow Mine platform should be consistent with the description provided by the Renter. If a Borrower who books and pays for an Item and then experiences a ‘Renting Issue’, the Borrower may be eligible for a refund in accordance with this Borrower Refund Policy.

Borrow Mine may (at our discretion) provide the Borrower with either a full or partial refund excluding any shipping costs, administration fees and processing fees.

A valid 'Renting Issue' generally falls into three categories:

  1. The Renter cancels a reservation 24 hours or less before the scheduled arrival of the Item, or fails to provide the Borrower with the Item.

  2. The description of the Item in the Listing on Borrow Mine is materially different from the actual Item. Borrow Mine reminds Borrowers that Items are potentially pre-worn and are not rented on an as-new basis. Some minor wear and tear may not be listed in the description but can not be used as a basis to provide a refund under this policy.

  3. At the start of the Borrower’s reservation, the Item: (i) is not generally clean and sanitary (ii) contains safety or health hazards that would be reasonably expected to adversely affect the Borrower’s use of the Item in Borrow Mine's judgment.

To submit a valid claim for a refund, a Borrower is required (a) to bring the Renting Issue to our attention within 2 hours after receipt of the item (including photographs or other evidence) and respond to our requests for information or cooperation, (b) not have directly or indirectly caused the Renting Issue and (c) to have used reasonable efforts to try to remedy the circumstances of the Renting Issue with the Renter prior to making a claim for a Renting Issue.

Cancellation Policy

All users must comply with a standardized cancellation policy that Borrow Mine will enforce to protect both Borrower and Renter alike. Each listing and reservation on our site reminds users of the cancellation policy.

Renter

A Renter can cancel an order at any time prior to shipping without a liability to the Borrower. All amounts paid by the Borrower to the Renter will be refunded to the Borrower minus any service fees owed or paid to Borrow Mine.

Borrower

A Borrower can cancel an order within 24 hours of the booking being confirmed without any liability to the Renter. All amounts paid by the Borrower to the Renter will be refunded minus any service fees owed or paid to Borrow Mine.

Content Policy

By posting content on Borrow Mine, you agree to abide by these guidelines and otherBorrow Mine policies. We reserve the right to remove content, in whole or part, that violates these guidelines or Borrow Mine's Terms of Service or for any other reason at our sole discretion.

In the event of repeated or severe violations, we may suspend or permanently deactivate the account(s) in question. The Volte 's determination on whether any specific content is prohibited will be final and conclusive.

You can contact us to contest a post or to report content that violates our Terms of Service or Content Guidelines.

Listings and Profiles

We expect Renters to create listings that are honest, clear, and helpful to potential guests. We prohibit:

  • Advertising or other commercial content.
  • Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, defamatory, threatening, or discriminatory.
  • Political, religious, or social commentary.
  • Attempts to impersonate another person.
  • Content that is fraudulent, false, misleading or deceptive.
  • Content that refers to an investigation being undertaken by The Volte.
  • Content that violates another person or entity’s rights, including intellectual property rights and privacy rights.